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Shipping Policy - Kiyas Naturals

At Kiyas Naturals, we are committed to providing a seamless shopping experience. Below, you'll find important information regarding our shipping policies.

1. Shipping Locations

  • Domestic Shipping: We currently offer shipping across India only. We do not offer international shipping at this time.

2. Shipping Methods

  • We offer Standard Delivery for all orders.
  • Carrier: We partner with Shiprocket to deliver your orders efficiently across India.

3. Free Shipping

  • We are pleased to offer FREE SHIPPING on all orders, with no minimum purchase requirement. Whether you’re shopping for a single product or multiple items, we ensure you enjoy free delivery.

4. Order Processing Time

  • Processing Time: Orders are typically processed and dispatched within 1-2 business days of placing your order.
  • Exceptions: Currently, there are no exceptions for special events, holidays, or product types. We strive to process every order in a timely manner.

5. Shipping Costs

  • Shipping Charges: We offer free shipping for all orders. There are no additional shipping charges regardless of your order size or delivery location.

6. Tracking Your Order

  • Once your order is shipped, you will receive tracking information via email and WhatsApp.
  • This tracking information will allow you to monitor your order’s progress until it arrives at your doorstep.

7. Damaged or Lost Items

  • Damaged Goods: If your order arrives with any damage, please reach out to our customer support team immediately. We will arrange for a replacement of the damaged item at no additional cost to you.
  • Lost Items: We do not take responsibility for lost packages during transit. If you suspect your package has been lost, please contact Shiprocket directly using the tracking details provided.
  • Refunds: We do not offer refunds for any orders. In the case of damaged goods, we offer replacements as per our policy.

8. Customs and Duties

  • Since we currently do not offer international shipping, customs fees, import duties, or taxes do not apply at this time.

9. Additional Information

  • Shipping Address: Please ensure the shipping address provided at checkout is accurate and complete to avoid delays.
  • Contact: If you have any questions or concerns regarding your order, shipping, or tracking, please feel free to contact our customer support team via email or phone.

We appreciate your trust in Kiyas Naturals and hope you enjoy our high-quality skincare products. Your satisfaction is our priority, and we are here to assist you at every step of your shopping journey.

Thank you for choosing Kiyas Naturals!