Cancellation & Refund policy
Step 1 – Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details – https://kiyas.in/contactus. You can also raise a request with us using the chat option. In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM wallet or phone pe wallet.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products.
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
You can cancel your order by clicking the CANCEL button on the order details page under the "My Account" section. Simply provide a reason for the cancellation, and we'll take care of the rest. Alternatively, you can call us at +918660 434 076 (Monday to Friday, 9 AM to 6 PM), and we will assist you with the cancellation process.
Please note that Kiyas Naturals reserves the right to cancel any order without prior confirmation from the customer at any time. We may also verify any order before shipping, which could involve obtaining verbal or written confirmation from the customer. Important: Orders can only be canceled while the status is "Ready to Ship."
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For cash on delivery orders customers will be required to provide bank details where they would like to receive the refund.
We will process your refund within 7 business days incase of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Yes. You can return any products that are eligible for returns within 7 days of delivery.